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Preparing your civic view
This policy explains what OurCivic collects, why we use it, what is public, and how you can ask questions or request changes.
Last updated 29 August 2026
This policy applies to the OurCivic website, accounts, civic participation tools, support requests, and communications that link to this policy. It does not replace any separate notice shown when a particular feature asks for additional permission.
Depending on how you use OurCivic, we may receive your email address, name, mobile number, state, district, locality, preferred language, account preferences, issue descriptions, reports, votes, evidence, verification responses, support messages, and choices about public display. You decide what details to include in an issue or evidence submission.
When you use location tools or submit evidence, we may receive the location and technical metadata needed to place, review, or verify a civic report. Public map locations are normally approximate and use the locality you accept or correct. Exact GPS, capture details, and private evidence are restricted to authorized review. A precise public location is used only when you actively choose that option and the feature explains its public visibility.
Issue titles, descriptions, categories, stages, district names, accepted localities, public map positions, engagement totals, and public timeline events may be visible to visitors when a report is approved for public display. Your private contact details, exact GPS by default, raw private evidence, security information, and internal review notes are not public. Public display names are used only where the relevant feature asks for consent.
We use information to create and maintain accounts, route issues to the correct geography, prevent duplicate or abusive activity, operate voting and verification, match related reports, coordinate expert and authority follow-up, respond to support requests, protect the service, investigate incidents, and keep an accountable history of civic decisions.
Some descriptions, selected location details, recurring patterns, and evidence metadata may be processed by automated assistance to suggest a category, title, or related issue. These suggestions are advisory. OurCivic review and moderation decisions are not delegated to an automated system, and you can correct a suggestion before submitting it.
We may share public civic records with visitors, and relevant operational information with authorized moderators, assigned experts, selected authorities, or verified partners when needed to move an issue forward. We may also use service providers for authentication, hosting, storage, maps, email, security, and monitoring. We do not sell personal information. Some service providers may process information outside India and are expected to protect it under their applicable terms and safeguards.
OurCivic does not collect Aadhaar or VID for public participation. Do not place government identity numbers, passwords, one-time codes, financial account details, or another person’s sensitive information in an issue, support message, or evidence upload.
OurCivic uses essential session and security technologies to keep accounts signed in, protect actions, remember necessary preferences, and detect abuse. We may record technical details such as request times, device or browser information, approximate network information, and security events to operate and protect the service. We do not use these records to make private civic activity public.
We keep account and participation information while it is needed to provide the service, protect the community, resolve disputes, meet legal obligations, and preserve a reliable civic history. Public civic records may remain available after a monthly cycle so people can understand what was reported and what happened. Exact location, raw evidence, and security records are restricted and are deleted or anonymized when they are no longer needed for legitimate operational, safety, legal, or accountability purposes.
You may ask us to access, correct, update, or delete personal information, withdraw a consent choice, or explain how information was used. We will review the request and may need to verify your identity. Deleting an account or personal detail may not remove public civic records, integrity logs, or information needed to explain a vote, moderation decision, dispute, or public outcome; where appropriate, we will remove or separate identifying details instead.
OurCivic is not intended to knowingly collect personal information from children without appropriate adult involvement. Do not submit another person’s information without permission. If you believe a submission exposes someone to harm, contact us promptly through Support.
We use access controls, restricted private storage, authentication safeguards, audit records, and operational monitoring to protect information. No online service can promise absolute security. If you believe an account or personal information has been exposed, contact our support address promptly with the relevant page or reference and do not include passwords or access codes.
We may update this policy when the service, law, or data practices change. The date above identifies the current version. Important changes will be presented through the website or another appropriate notice.
For access, correction, consent, deletion, or privacy questions, email ourcivic.india@gmail.com. We may ask for enough information to confirm that the request concerns your account.
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